You don't lose matters to better firms —
you lose them to faster ones.

Outset turns every personal-injury enquiry — phone, web, or ChatGPT — into a ranked, lawyer-ready brief in minutes. Sign the good ones first; the rest never reach a lawyer.

Get free intake audit

Statutory deadline

14 months remaining

Claim check · in progress

Henley Lawyers

Matter

Motor vehicle accident

NSW · Step 3 of 5

When did the accident happen?

14 March 2026

Who was at fault?

The other driver

I was — or it's unclear

Were the police called?

Yes

Adaptive only the questions an MVA needs

Continue →

Matter brief

Building as they answer

Built for firms running on

LEAP Smokeball Actionstep Clio PracticePanther

What it looks like today

It's 4:47pm Friday. Sarah was rear-ended on the M1. She rings three firms.

Whoever answers first signs her. By Saturday she's someone else's client.

You? Voicemail — Mel's gone for the weekend. Firm two sends a contact form. Firm three's partner picks up on the third ring. She signs with firm three. Of course she does.

You're not slower because you're worse — one intake person can't catch every call. The 9pm crash. The second caller. The web form that sits till Monday. A six-lawyer firm leaks about five good matters a month through those cracks. At A$30,000 each, that's A$1.8M a year, gone.

Now run that Friday again — with Outset:

When someone picks up
Mel answers like always. As she talks, the brief writes itself — fit-scored, deadline-checked, consult booked before goodbye. That's how six lawyers out-close a national call centre.
When no one can
Sarah calls as Mel walks out. No voicemail — where 87% vanish for good — just a claim check, texted on the spot. She books herself in. It ran itself.
Every other door
Web, after-hours, a client asking ChatGPT — all land in one ranked inbox, scored, bad fits already declined.
Monday, 8am
A lawyer-ready brief waiting at the top — fit, limitation date, already in LEAP. Nothing to chase.

Five matters in. Five matters kept — booked before you've opened the file. All that's left is the part only you can do: be her lawyer.

Phone · web · after-hours · AI

An intake layer that never sleeps.

Live calls workbench

Notes become a structured brief as your team types.

Web claim check

A real qualifying form — not a contact box.

After-hours capture

Missed after-hours call → texted a claim-check link.

AI-discoverable

Read and submitted by ChatGPT & Claude.

Instant booking

Strong-fit prospects book the consult on the spot.

Abandonment rescue

Half-finished claim checks get a warm nudge back.

Fit score + deadline guard

Every lead ranked 0–100; limitation dates flagged.

Insights

Cost-per-signed-matter, by channel.

One-click PMS handoff

Approve once → LEAP, Smokeball, Actionstep, Clio.

Every door, one ranked inbox — strong matters first, bad fits already declined.

When the phone rings

Take the call. The brief writes itself.

Your intake person types notes the way she always has — no script, no second screen, no bot on the call. Outset turns them into a fit-scored, deadline-checked brief as she types, and books the consult before the caller's off the line.

Live call · 4:51 pm Motor vehicle accident

Mel's notes — typed as Sarah talks

Sarah Henderson, M1 rear-end this morning. Other driver at fault, hit her at the lights near Pennant Hills.

Whiplash, neck pain, ambulance to RPA. Police came. Wasn't admitted but referred to physio. Sees the GP Monday.

Drives a Mazda CX-5 — front end OK, boot stoved in. Insurance is NRMA.

Hasn't called another firm. Mobile 0433 200 154

Brief — building as Mel writesFit 84

Motor vehicle accident · NSW

FaultThird-party rear-end, police attended

TreatmentAmbulance · physio referral · GP Monday

InsurerNRMA (third party)

Still to askWere any passengers also injured?

Still to askHas she taken time off work?

The matter type Auto-detected from Mel's first sentence. MVA, workers comp, public liability — 13 templates, your firm's rules.

The structured facts Date, fault, treatment, employer, insurer — pulled out of freeform notes into the shape the lawyer reads on Monday.

The questions she'd forget Surfaced as Mel writes — in plain English, with trigger hints ("if employer was notified…"). No script to memorise.

The fit and the deadline Scored against your firm's rules. Statutory limitation flagged the moment the incident date is known.

The recommended next step Book the consult, priority callback, refer out, or polite decline — Outset picks one based on your firm's rules. No good matter sits in limbo while Mel works out what to do.

Your website — working 24/7

A contact form collects names. A claim check books clients.

Your contact form collects a name and a vague message for your team to chase. A real claim check qualifies the matter, scores the fit, flags the limitation date — and books the strong ones straight into your calendar. Miss the after-hours call? Outset answers and texts the link. Someone bails halfway? A warm nudge brings them back.

Claim check · your site

Henley Lawyers

Matter

Motor vehicle accident

NSW · Step 4 of 5

Who was at fault?

The other driver

I was — or it's unclear

When did it happen?

About 3 weeks ago

Are you getting treatment?

Yes — physio

Not yet

Free first consult Henley have Tuesday 11am open

Book my spot →

A claim check, not a contact box Five adaptive questions that actually qualify the matter — only what an MVA needs, rendered on your brand.

After hours, nothing leaks Call out of hours and no one picks up? Outset answers and texts a claim-check link — the lead's waiting in your inbox by Monday.

Drop-offs come back Someone starts but doesn't finish? A warm SMS and email nudge brings them back to where they left off.

Strong fit books itself Good-fit prospects are offered a time and booked straight into your lawyer's calendar — no callback tag.

A new channel — found in ChatGPT

A whole new stream of clients — that no other firm can touch.

Injured people are skipping Google and asking ChatGPT who can help — and it can only point them to a firm whose claim check it can read. Yours it can. So they find you, fill out your claim check, and book a consult without ever leaving the chat — matters that simply wouldn't have reached you a year ago. You can't open this channel without a machine-readable intake. We are it.

✦ ChatGPT · with Outset Live

In ChatGPT

Rear-ended on the M1 in Sydney last week, wasn't my fault. Who can help me claim?

ChatGPT

Henley Lawyers handle NSW motor-vehicle claims, no-win-no-fee. I can run their claim check right here — I've already filled in what you told me:

Accident typeCar accident · NSWfrom your chat

Who was at fault?The other driverfrom your chat

When did it happen?Last weekfrom your chat

Any injuries or treatment yet?ChatGPT asks →

Neck pain — started physio Monday.

ChatGPT

That's everything Henley need — and this looks like the kind of matter they take on. They'd like to offer you a free first consult with Sarah Chen, one of their MVA lawyers — by video, phone, or in person at their Parramatta office. What works best?

Video's easiest — Tuesday 11am if it's free?

Booked ✓

Video consult · Tuesday 11am with Sarah Chen

Henley will have your claim check and everything you told me — your confirmation and video link are on the way. Nothing else to do.

Your intake is discoverable A signed, machine-readable version of your claim check that ChatGPT and Claude can read — nothing for you to install.

The conversation comes through What she already told the assistant arrives with the matter — she never re-tells her story when your lawyer rings.

Same checks, same brief Fit-scored and deadline-checked like every other channel, dropped into the same ranked inbox.

Booked without leaving the chat They answer your claim check and pick a time inside ChatGPT — it reaches you as a warm, booked matter, not a name to chase.

In your inbox at Henley Motor vehicle accident · NSW · Fit 84 · within time limit · booked Tue 11am · full transcript attached — a client who'd never have phoned you.

So when your lawyer rings, it's a great first consult — not the third time they've told their story.

Monday morning

The file note on your desk. Not a row of forms to chase.

You walk in at 8am. The briefs from Mel's Friday calls, the claim checks that ran overnight, the ChatGPT-submitted matters — all in one ranked inbox, urgent ones at the top, bad fits already declined. You read it, approve it, click once — and the brief lands in LEAP. No re-keying.

The Outset inbox — every enquiry ranked by fit, with the lawyer-ready matter brief open alongside

One click sends the client, matter, fit score and statutory date straight to LEAP, Smokeball, Actionstep or Clio

Who's behind Outset

Built by an engineer who's also a lawyer.

I've spent a decade building enterprise systems for global companies — currently as an Engineering Director at Antler, the global venture firm operating across 27 markets with more than $1.5bn under management.

I'm also legally trained: a law degree from the University of Sydney, qualified as a solicitor through the College of Law NSW. I never practised — but I saw this problem up close, first at a community legal centre and then inside a law firm: good matters going cold while someone worked out what they were.

Outset is the system I wish those teams had — built by someone who has been on both sides of it, the engineering and the law.

Nathan Reidy · Founder, Outset

Connect with Nathan on LinkedIn →

Security & privacy

Your clients' data is privileged and confidential. We've got it covered.

Every enquiry can carry medical records, financials, who was at fault — exactly the material your duty of confidentiality exists to protect. Outset is engineered to that same duty: held in Australia, encrypted, access-controlled, and never used to train AI. Here's how it's enforced — not just promised.

Read our security & privacy commitments

AI processing

Never sent to ChatGPT

Outset's AI is Claude, running on AWS Bedrock inside Australia — never OpenAI, never a public chatbot. Every request runs under Zero Data Retention: nothing is kept once it's answered, and nothing is ever used to train a model. Names, numbers and IDs are stripped before the model sees a word.

Data residency

It never leaves Australia

Every record is stored and processed on AWS in Sydney. Nothing is sent offshore — not to a vendor, not to us.

Encryption & access

Locked down, end to end

Encrypted in transit and at rest. Role-based access means only the right people open a file, and every action is logged in a full audit trail.

Ownership & deletion

Yours, and only yours

We never sell or share your data — full stop. Leave Outset and we permanently erase everything, backups included.

Built to the rules you answer to: Privacy Act 1988 (Cth) Australian Privacy Principles Notifiable Data Breach scheme Signed DPA + sub-processor list Read the DPA →

The Founding Five

Be one of the founding five firms — half price, locked for life.

The standard price after launch will be A$1,499/mo. The founding five firms pay A$749/mo, locked for as long as you stay a customer — even when the price goes up.

● 5 spots open · pre-launch · apply by invitation

One signed matter pays for the next three years.

01The calls workbench — your intake person's screen when the phone rings. She types freeform notes; Outset turns them into a structured brief, surfaces the questions she'd forget, flags the deadline, dedupes callbacks. No recording.

02The claim check on your website — adaptive, qualifying as it goes. High-fit prospects book straight into your lawyer's calendar from the form — no callback, no chase. Runs 24/7.

03When ChatGPT or Claude helps a client find a lawyer in NSW, your firm shows up — and the conversation comes through with them. No re-typing.

04Briefs land in your inbox and in LEAP (or Smokeball, Actionstep, Clio). One ranked inbox. Fit score, statutory deadline, recommended lawyer, source — every brief, same shape.

05Direct line to Nathan. A ten-minute setup conversation. Your feedback steers what we build. After five firms, founding pricing closes for 12 months.

A$1,499 / mo standard

A$749 / mo

Locked for as long as you stay a customer — even as the standard price rises.

Get free intake audit →

5 spots open · pre-launch

30-day refund. Cancel any time in the first month and we refund every cent — you keep the schema, the briefs, the audit.

This is for: Australian PI firms doing roughly 30+ enquiries a month, using LEAP or Smokeball (Actionstep and Clio also supported). MVA, workers comp, public liability, TPD, medical negligence — 13 matter types out of the box; configurable to your firm's own rules.

Answers principals want first

You're skeptical. Good.

If yours isn't here, ask it on the call.

We don't record calls. Can we still use this?

Yes. Outset doesn't record audio, doesn't transcribe, and doesn't put a bot on the line with your client. Mel takes the call exactly as she does today — she types notes in Outset the way she'd type in LEAP. Outset structures them into a brief in the background. No two-party consent question. No retention policy. No audio sitting on a server. The recording question simply doesn't apply.

Will my intake person resent it?

No — and this is the question principals ask most. Today Mel is listening, building rapport, typing notes, remembering 15 screening questions, deciding fit, watching for limitations, and writing up the file note all at once. Anything she drops, the lawyer pays for at the consult. With Outset she still takes the notes — she just types into Outset instead of LEAP or a notepad. Outset does the remembering, the scoring, the deadline check, and writes up the structured file note for her. She does what only she can do: listen, calm the caller, build trust. She books more good consults with less burnout.

How long until we're live?

A ten-minute conversation with you to capture how your firm already works — which matters you take, what makes a good client, your routing rules, your decline language. We add one line of code to your contact page and connect LEAP. Most firms are live within a few days. No setup fee, no IT project.

What if it gets a limitation date wrong? We get sued.

It doesn't decide — it flags. The deadline engine is deterministic (not LLM judgment): rules written against current AU PI legislation, reviewed quarterly by a practising PI lawyer, version-pinned per submission. Outset surfaces and flags the risk on every brief. Your principal solicitor remains accountable for every matter, the same as today.

What if I don't like it after a month?

30-day refund. Cancel any time in the first month and we refund every cent. Keep the schema, the briefs you generated, the intake audit. If we're wrong about your firm, that's our problem — not yours to pay for.

Self-service setup · launch your intake in minutes

Last Friday, you lost a $30,000 matter.
You'll never know which one.

The next one's already on its way. Set up in minutes, lock founding-five pricing for life, and if you're not convinced in the first 30 days, we refund every cent — and you keep every brief. From here on, the only good matters you lose are the ones you choose to turn down.